2. IN THE HOTEL (at the reception desk)
DIALOGUE: (R: receptionist G:guest )
name: Good evening sir
x: Good evening, my name is Smith. I have a room booked for tonight.
name: Oh right, I´ll just check…..What was your name again?
x: Smith, John Smith
name: Smith? Er….. well there is no record of a reservation here. Did you make your reservation by phone?
x: No, by fax. I´ve got a copy of your reply here, look.
name: I see. Well there´s nothing on the computer.
x: Well Do you have a room?
name: I´ll just check……Oh! Yes, we seem to be half-empty tonight.
x: Well , can I have a room then?